TERMS AND CONDITIONS

1. Scope of application

 The following general terms and conditions apply to all orders placed through our online store. 

2. Contracting party, conclusion of the contract

 The sales contract is concluded with Star Cash & Carry S.L. By placing the products in the online shop, we make a binding offer to conclude a contract for these items. First of all, you can add our products to the shopping cart without obligation and correct your entries at any time, before submitting the binding order, using the correction aids provided and explained in the order process. The contract is concluded by clicking on the order button to accept the offer of the products in the shopping cart. Immediately after submitting the order, you will receive an email confirmation. 

3. 3. Minimum age for the conclusion of the contract

 We appreciate every potential customer. However, since data protection laws have made special provisions for the processing of personal data of children, a minimum age of 16 years applies (see also Article 8 EU GDPR). By accepting the terms and conditions, you confirm that you have reached the minimum age. 

4. Contract language, storage of contract text

 The language available for the contract is Spanish. We save the contract text and email you the order information and our terms and conditions. The terms and conditions can also be viewed at any time here on this page. Your previous orders are no longer accessible via the internet for security reasons. 

5. Terms of delivery 

In addition to the prices of the products indicated, shipping costs are added. For Spain, they are €5.90. We only deliver by mail. Unfortunately it is not possible to collect the goods on your own. We do not ship to parcel stations. 

6. Payment

 The following payment methods are available in our store: 

Credit card 

When ordering, you send us your credit card information at the same time. After you are credited as the legitimate cardholder, we ask your credit card company to initiate the payment transaction immediately after the order has been placed. The credit card company automatically performs the payment transaction and your card is charged. 

PayPal 

During the order process you will be redirected to the website of the online provider PayPal. In order to pay the invoice amount via PayPal, you must be registered there or register first, authenticate yourself with your access data and confirm the payment order. After placing the order in the store, we ask PayPal to initiate the payment transaction. You will receive more information during the order process. PayPal performs the payment transaction automatically immediately afterwards. 

7. Reservation of title

 The merchandise remains our property until full payment. 

8. Transport damage

 If goods are delivered with obvious transport damage, we recommend that you report these defects to the carrier as soon as possible and contact us immediately. If you do not file a claim or do not contact us, this will have no consequences for your legal claims and their enforcement, in particular your warranty rights. However, you help us to be able to assert our own claims against the carrier or transport insurance. 

9. Guarantees

Unless otherwise expressly agreed below, statutory liability for defects will apply. 

The limitation period for claims for defects is one year from the delivery of the goods. 

The previous restrictions and the reduction of the terms do not apply to claims based on damages caused by us, our legal representatives or vicarious agents: in case of injuries to life, physical integrity or health, in case of breach of obligations intentionally or through gross negligence, as well as in the event of intent, in the event of breach of essential contractual obligations, the fulfillment of which is essential for the proper performance of the contract and on whose observance the other contracting party can habitually rely (cardinal obligations) within the framework of a guarantee promise, in case the scope of application of the product liability law has been agreed or established. 

For information on any additional warranties that may apply and their exact terms, please refer to the respective product and special information pages in the online store. 

10. Liability

 We are always liable, without limitation, for claims for damages caused by us, our legal representatives or vicarious agents in case of injury to life, body or health, in case of willful or grossly negligent breach of obligations in the case of the guarantee promises, in case they have been agreed, or the scope of application of the law of defective products has been established. In the event of breach of essential contractual obligations, the fulfillment of which is essential for the correct execution of the contract and in whose observance the other contracting party can habitually rely (cardinal obligations) due to slight negligence on our part, by our legal representatives or vicarious agents , liability will be limited to the amount of foreseeable damage at the time the contract is entered into, the occurrence of which is usually expected. Otherwise, claims for damages are excluded. 

11. Resolution of disputes

The European Commission provides an online dispute resolution (ODR) platform which you can find here https://ec.europa.eu/consumers/odr/. We are not required or prepared to participate in a dispute resolution proceeding before a consumer arbitration board. 

Cancellation policy

 We are delighted that you want to learn more about our world of spices. After all, we want to bring more spice to your kitchen. That is why we periodically organize promotions that make your life even tastier. So always be alert! So that we can continue to make you very happy, we must tell you a little rule: the promotion is only valid if the requirements are met. We don't want to make your "heart" sad, but unfortunately this also means that you will have to return the free items as soon as the value of your order falls below the minimum value due to a return. We count on your full understanding and we hope that our common goal is #fairplay. 

Right of withdrawal

 You have the right to terminate this contract within fourteen days without giving cause. The cancellation period is fourteen days from the date on which you or a third party designated by you, other than the carrier, received the last goods. To exercise your right of withdrawal, you must notify us (Star Cash & Carry S.L., Carrer Rubens, 11, 03009 Alacant, Alicante, info@starcashandcarry.com) of your decision to terminate the contract by means of a clear statement (eg, a letter stating sent by post, fax or email) Although it is not mandatory, you can use our withdrawal form for this purpose. To comply with the withdrawal period, it is sufficient to send the notice before the expiration of the stipulated period. 

Consequences of withdrawal

 As long as the product is not open and is still sealed, you can return it. You must return the products to us no later than fourteen days from the day you take physical possession of the products purchased through our online store. 

The deadline will be considered fulfilled if you send the products before the period of fourteen days has expired. 

The cost of returning the products will be borne by you. Although you can send the shipment through any courier company, our recommendation is that said company allows you to locate your package at all times, so that you can prove the return of the product. In the event that we do not receive the purchased products that you have sent us, we will proceed to analyze your case individually. If you decide to exercise your right of withdrawal, we will proceed to return, without delay and, at the latest, within fourteen days from the day we have been informed of your decision to withdraw from the contract, of all payments that we have received from you, except for the shipping costs derived from the acquisition of the product and the expenses derived from the exercise of the right of withdrawal. 

Also take into account the conditions applicable to promotional codes and gifts, which will be published at any time on our website. If the merchandise has arrived without damage, the full amount of the price of the purchased product will be refunded. The refund will be made in the same form of payment that you have chosen in the original transaction, unless otherwise expressly agreed. In no case will you be charged additional costs for this reimbursement to those already described in this section. We may refuse to refund until we have received the goods or you can provide proof that you have returned the goods, depending on which occurs first. The right of withdrawal does not apply to the following contracts: Contracts for the supply of goods made according to the consumer's specifications or clearly personalized or the supply of sealed goods that are not suitable for return for reasons of health or hygiene protection or that have been unsealed after delivery. The right of withdrawal does not apply to offers. 

Withdrawal form model

(If you want to cancel the contract, please fill in this form and send it to us)

- For:

Star Cash & Carry S.L.,

Rubens street, 11,

03009 Alicante, Alicante

info@starcashandcarry.com

- By means of the present I rescind/we rescind (*) the contract subscribed by me/by us (*) for the purchase of the following products (*)/the performance of the following service (*):

- Ordered on (*)/received on (*)

- - Name of the consumer/s

- Address of the consumer/s

- Signature of the consumer/s (only in case of communication on paper)

- Date

(*) Delete as appropriate.